• Return the merchandise to us within 30 days of your original receipt of the order.
• You MUST call Tech. Support at (800) 954-0422 M-F 7:00 AM to 3:00 PM for RMA Number.
• The products must be returned in new, resalable condition.
• Carefully repackage and double-box the merchandise and clearly mark the RMA on the outside package
• You must include all packaging materials.
• Packaging materials must not be torn or damaged.
• All manuals and warranty registration cards must be unmarked.
• We recommend items be shipped with a tracking number
• Any programming MUST be reset back to factory default. 
• You must pay any return shipping expense.

Upon receipt of the returned merchandise in good order in accordance with the above and within 30 days of original delivery, we will issue credit to your charge account. You may elect to receive store credit towards another purchase or to simply receive a refund.

For 12 months after merchandise is received, all products will be repaired free of charge. If reasonable repairs are not feasible or acceptable, Home Security Store, Inc.  may elect to furnish a replacement or make a full refund. Batteries and Transformers are not warranted. To obtain warranty service. There are no deductibles or hidden fees, just one number to call to take care of all your repairs. Phone(800) 954-0422 for return authorization number (RMA), then return product, shipping cost prepaid, to Customer Service Department. Home Security Store, Inc. 1760 Chicago Ave., Suite L21 Riverside, CA. 92557

Display the RMA number prominently on the outside of the box to avoid delays to your repair.

Products showing abuse, misuse, alteration or lightning strikes may not be repaired or replaced under warranty

In the event that a product requires repair after one year from receipt of order, Home Security Store, Inc. will assist in having items repaired by manufacturer or suitable repair facility if possible. Customer will be charged for cost of repair and handling.