Why Buy From The Security
Store. 30 Day Money Back Guarantee Latest Product Version
Guarantee Fast Accurate Same Day Shipping Friendly customer service
We are committed to providing our customers
with "Complete Purchasing Experience Satisfaction" This
means quality customer service from pre-purchase support, easy
secure ordering, fast shipping , comprehensive after sales
tech-support and hassle free returns.
Shipping Information FREE UPS Ground Shipping
Continental US addresses on
all orders over $100.00 All in
stock items are usually shipped Same Day (*not including
weekends and holidays). Orders placed before 2 pm PST, or 3 pm for
Expedited orders (Next Day Air or 2nd Day Air) can usually be
shipped the same day. Orders placed by internet or by phone receive
the same priority handling.
Security
Guaranteed: We use SSL
(Secure Sockets Layer) encryption technology to ensure a secure
end-to-end link We will never share your personal information,
including your email address, with anyone or any company for any
reason (except as required by law.)
No Surprises: No hidden
charges. The checkout page lets you choose exactly how you want your
products to ship and how much it will cost, guaranteeing you'll
always know you total cost before you purchase anything on our site.
EZ Returns: The
Security Store provides a 30-day, no questions asked, money back
guarantee on all products and services purchased, except special
order items. If for any reason you are not satisfied with your
purchase, simply notify us by phone at 909-782-8527 and we will
immediately issue a Return Material Authorization Number. No
restocking fee is charged if the items are returned in perfect
condition. Shipping charges are not refundable unless the return is
due to our error. The following terms must be met by you.
- Return the merchandise to us
within 30 days of your original
receipt of the order.
- You MUST call Tech. Support
at 909-782-8527 M-F 7:00 AM to 3:00 PM for RMA Number.
- The products must be returned in
new, resalable condition.
- You must include all packaging
materials.
- Packaging materials must not be
torn or damaged.
- All manuals and warranty
registration cards must be unmarked.
- Any programming MUST be
reset back to factory default.
- You must pay any return shipping
expense.
- Display
the RMA# prominently on the outside of the box to avoid delays
to your refund.
Upon receipt of the returned
merchandise in good order in accordance with the above and within 30
days of original delivery, we will issue credit to your charge
account. You may elect to receive store credit towards another
purchase or to simply receive a refund.
Warranty:
For 12 months after merchandise is
received (24 months on Norco Security Products
TM), all products will be repaired free of charge. If
reasonable repairs are not feasible or acceptable, Home Security
Store, Inc. may elect to furnish a replacement or make a full
refund. Batteries and Transformers are not warranted. To obtain warranty
service. There are no deductibles or hidden fees, just one
number to call to take care of all your repairs. Phone 909-782-8527
for return authorization number (RMA), then return product, shipping
cost prepaid, to Customer Service Department. Home Security Store,
Inc. 1760 Chicago Ave. Suite L21 Riverside, CA. 92557
Display
the RMA number prominently on the outside of the box to avoid delays
to your repair.
Products showing
abuse, misuse, alteration or lightning strikes may not be repaired
or replaced under warranty
In the event that a product
requires repair after one year from receipt of order, Home Security
Store, Inc. will assist in having items repaired by manufacturer or
suitable repair facility if possible. Customer will be charged for
cost of repair and handling.
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